Executive Head Housekeeper

The Executive Head Housekeeper at Le Manoir aux Quat'Saisons is the ambassador of our rooms.

For the re-opening of Le Manoir we are seeking an experienced and visionaryExecutive Head Housekeeper to lead all housekeeping and laundry operations. In this pivotal role, you will establish the operational standards, recruit and train the pre-opening team, and ensure flawless attention to detail across all guest rooms, public areas, and back-of-house facilities to deliver an uncompromising guest experience.

If you are looking to be part of the future of luxury, this is your moment.

Primary Responsibilities Include

Pre-Opening & Strategic Planning

• Develop and implement comprehensive housekeeping SOPs, service standards, and workflows
• Design and execute the pre-opening critical path for the housekeeping department, including equipment procurement, uniform selection, linen specification, and chemical management systems.

Operational Leadership & Quality Assurance

• Oversee daily operations of guest rooms, public spaces, and back-of-house areas, maintaining pristine standards of cleanliness, hygiene, and presentation.
• Conduct rigorous daily inspections of rooms and public zones to guarantee adherence to luxury quality controls.
• Manage the hotel's linen and uniform inventories, dry cleaning operations, and relationships with external laundry and amenity vendors.
• Partner closely with the Engineering/Maintenance team to ensure swift identification and resolution of room defects and preventative maintenance programs.

Talent Management & Training

• Lead the recruitment, onboarding, and training of the housekeeping team
• Deliver continuous service and product training programs focused on luxury etiquette, product handling, safety, and efficiency.
• Foster a high-performance, inclusive, and motivating work culture that prioritizes employee engagement, retention, and recognition.

Sustainability & Innovation

• Champion the hotel's sustainability initiatives by integrating eco-friendly cleaning practices, reducing waste, and optimizing energy and water consumption within housekeeping operations.

About Us

Experience the best gardens and gastronomy in the English countryside. Le Manoir aux Quat'Saisons offers a distinctive combination of inspired history and impassioned innovation in culture and gastronomy. It has received international acclaim since opening, earning it two Michelin stars. Le Manoir is a place that brings the outside in; exploring the sprawling gardens, orchard and vineyard before finding verdant and cultural touches in the décor and artefacts of the interiors.

With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Belmond & LVMH Family

Le Manoir aux Quat'Saisons is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breath taking destinations, where our employees are at the heart of the Belmond experience.

Requirements

What You Bring

• Experience: Minimum of 5 years of progressive leadership experience as an Executive Housekeeper or Head Housekeeper within luxury or ultra-luxury hotels/resorts; pre-opening experience is strongly preferred.
• Skills:
• Exceptional eye for detail and uncompromising standards of cleanliness.
• Strong financial acumen with proven experience managing departmental budgets and labour costs.
• Comprehensive knowledge of modern housekeeping chemicals, equipment, and safety regulations.
• Attributes: Outstanding leadership and communication skills, ability to remain calm and decisive under pressure, and a proactive, guest-centric mindset

Applicants must have eligibility to work in the UK.

Benefits

What We Offer

At Le Manoir aux Quat'Saisons we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries with generous service charge
• Complimentary and preferred rate experiences at our iconic destinations
• Dedicated hospitality-specific benefits platform and many more

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

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