Experience Strategy Director: CX & Personalization Leader

MAP is seeking an Experience Strategy Director to lead how connected customer experiences are designed for global clients. You will own end-to-end CX, personalization, and loyalty strategies, translating business opportunities into engaging, commercially viable interactions.

The role is highly client-facing, guiding strategists, technologists, and data specialists toward a single, customer-centric vision. You will report to the Global Head of Experience Strategy, coordinating with a broad MAP

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