Export Customer Service Support

An opportunity has arisen for a highly organised and detail‑oriented professional to join a global team within the medical device sector. This role is central to ensuring the efficient processing of international orders, the coordination of worldwide shipments, and the delivery of exceptional customer service.

Key Responsibilities

You will support daily operations by maintaining accurate records, ensuring compliance, and upholding high standards of communication and customer care.

Core duties include:

Order administration - processing orders, issuing PO confirmations, proposing alternatives for backorders, and managing delivery timelines.
International customer support - responding to global enquiries promptly and professionally, including pre‑screening and re‑routing where required.
Logistics coordination - liaising with warehouse teams to ensure correct packaging, labelling, and timely dispatch of shipments.
Contract compliance - verifying orders against active contractual agreements.
Shipping documentation - preparing and issuing accurate international shipping paperwork.
Customer credit management - issuing credits related to AQ complaints or invoice corrections.
Overdue account follow‑up - issuing account statements and reminders to overdue customers.
ERP data maintenance - creating and updating customer records, pricing, and master data.
Quality complaint handling - coordinating returns, verifying documentation, and ensuring timely closure of cases.
Product recall support - assisting with customer notifications, data archiving, and return coordination.
Documentation archiving - maintaining organised records for audit purposes.
Sales team support - providing administrative and operational assistance as required.
Team coverage - supporting colleagues during periods of absence.

Candidate Profile

The successful candidate will demonstrate professionalism, accuracy, and strong communication skills. They will be comfortable working within a fast‑paced international environment and committed to maintaining high operational standards.

Key attributes include:

Attention to detail and a methodical approach.
Strong IT proficiency, including confident use of digital systems, and Microsoft Excel.
Clear, empathetic communication skills.
Accountability and a strong sense of responsibility.

This position plays a vital part in ensuring that essential medical products reach customers worldwide efficiently and accurately. It offers the opportunity to contribute to a high‑performing team and support operations that directly impact patient care and safety. If you enjoy working across teams, solving customer issues quickly, and keeping international orders and shipments running smoothly, we would love to hear from you.

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Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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