Express / Time Critical Coordinator

Our client, a global logistics leader specialising in air freight, ocean freight, customs brokerage, transport, warehousing, and e‑commerce solutions, is seeking an experienced Express / Time‑Critical Coordinator to join their dynamic team based in the London Heathrow area. On Offer:

• An exciting opportunity to join a market leading freight forwarding and supply chain management specialist working in a fast paced time-critical logistics operations
• Competitive salary dependant on skills and experience
• Working Hours: Monday – Friday: 09:00 – 17:30 Main Purpose of the Express / Time‑Critical Coordinator: Reporting to the Express Manager / Team Leader, the successful candidate will be responsible for the end‑to‑end coordination of Multi‑Modal Express and Time‑Critical Logistics operations. Ownership of invoicing and profitability, ensuring all shipments are accurately costed and commercially aligned. Accountable for Customs Compliance, maintaining adherence to all regulatory requirements across import and export activities. Management of HMRC queries through to full resolution, minimising duty and tax exposure while safeguarding operational continuity. Duties and Responsibilities of the Express / Time‑Critical Coordinator:
• Day to Day responsibility for customer service delivery to Express Clients
• Management of operational email Inbox, and procedural work flows of consignments
• Follow up and resolve all operational issues / customer service concerns raised by the customer
• Responsible for Sales Invoicing on a timely basis and job costing accuracy
• Processing of import/export documents and creation/submission of Customs Entry Declarations
• Keep up to date with Market trends, company products, services and news.
• Establish and Maintain Internal and External Relationships.
• Fully Document attributed client’s business processes and requirements.
• Ensure all HMRC Export and Import entry regulations are met, through self-auditing
• Ensuring accuracy of Export and Import entry declarations through self-auditing To be Considered:
• Excellent AOG/NFO & Express Knowledge
• A mature and professional manner.
• Excellent communication and organisational skills
• HMRC Customs Procedural knowledge Including Entry submission Exp/Imp
• Confidence with a computer including excel, CRM database and BoxTop.
• Enjoy working with customers and building relationships. Must be able to work well within a target driven environment. For more details, contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics Industry