Facilities Administrator (12 months FTC)

Job title: Facilities Administrator (12 month Fixed Term Contract)

Location Newbury / Head Office

Hours: Wednesday – Friday 9.00 am - 5.00pm (21 hours)

Salary: £15,000 (£25k full time equivalent)

Introduction

We have an exciting opportunity for a Facilities Administrator to join our Facilities Team.

In this role, you will provide essential administrative support to help ensure the safe, compliant and efficient delivery of facilities services across the Society. You will work closely with colleagues, suppliers and contractors, delivering excellent customer service while supporting the day-to-day operation of our facilities function.

This position would suit someone who is highly organised, enjoys working collaboratively and takes pride in delivering a professional service.

Key Responsibilities

You will:

• Support the Facilities Team in responding to requests received through the Facilities Helpdesk system (CAFM).
• Administer the CAFM system, including raising and closing work requests, maintaining documentation, raising purchase orders and updating asset records.
• Manage the Facilities Team mailbox, ensuring queries are addressed promptly and escalated where necessary.
• Complete a range of administrative activities, including invoice reconciliation and access control administration.
• Coordinate stationery orders for branch distribution.
• Liaise with suppliers and contractors to support the delivery of facilities services.
• Help ensure the Society continues to provide a safe and compliant working environment.

What We're Looking For

We are looking for someone who can demonstrate:

• Strong organisational and planning skills, with the ability to manage multiple priorities and meet deadlines.
• Excellent attention to detail and the ability to maintain accurate records.
• A customer-focused approach with experience of delivering high-quality service to internal and/or external customers.
• Strong communication skills, both written and verbal.
• Confidence using Microsoft Office applications, including Word, Excel, Outlook and Microsoft 365.
• A collaborative approach and willingness to support colleagues across the business.

If you are looking for a role where no two days are the same and where your organisational skills can make a real difference, we would love to hear from you.

Why work for us?

We want to help you develop

We want to help you develop –You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.

We want to look after and reward you

• generous holiday allowance
• contributory stakeholder pension scheme
• access to wellbeing programmes
• your birthday off

We want to help others

• opportunities to volunteer, fundraise, and help with community events and activities
• two paid days of volunteering each year

Essential skills and experience

• Ability to demonstrate strong organisational skills to effectively meet deadlines and adapt to change
• Experience of working with internal and/or external, customers to ensure the highest quality service experience.
• Strong attention to detail and ability to maintain accurate records and documentation
• Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365.

Desirable skills and experience

• Driving licence.
• Experience in an administrative or coordination role.

Interviews / process

• 90-minute competency-based interview held in Newbury Head Office.
• We aim to interview successful applicants within 1 week.
• Feedback provided regardless of outcome.
• We reserve the right to close this vacancy at any point.

The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.

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