Facilities Helpdesk Manager

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Facilities Helpdesk Manager- Maidstone- Kent- 45k- Full Time Office Position
My client, a leading maintenance provider, are recruiting for an experienced Facilities Helpdesk Manager to manage their busy team based in Maidstone, Kent.
This is an excellent opportunity for an experienced facilities or maintenance professional who has a strong background in managing a busy helpdesk operation, scheduling engineers and tradespeople, and ensuring planned and reactive maintenance works are delivered efficiently.
The successful candidate will be responsible for the day-to-day management of the helpdesk team, ensuring all maintenance requests are logged, prioritised, scheduled and completed within agreed timescales and service levels.
Key responsibilities

• Manage and lead a busy facilities helpdesk team, ensuring workloads are effectively managed and service levels are maintained.
• Schedule and coordinate engineers, plumbers, electricians and other tradespeople.
• Allocate reactive and planned maintenance works based on priority, location, availability and required skill set.
• Manage the scheduling and delivery of PPM programmes, ensuring all planned preventative maintenance is completed within required timescales.
• Monitor outstanding jobs and ensure engineers and contractors are completing works within agreed SLAs.
• Liaise with engineers, tradespeople, contractors, clients and customers to ensure smooth delivery of maintenance services.
• Raise purchase orders for works, materials and services.
• Liaise with suppliers and contractors regarding quotations, works, costs and purchase orders.
• Monitor job progress and proactively chase overdue or outstanding works.
• Ensure all jobs are accurately recorded and updated on the CAFM or job management system.
• Monitor helpdesk performance against agreed KPIs and SLAs.
• Produce reports relating to workload, PPM completion, reactive maintenance and overall helpdesk performance.
• Deal with incoming calls, emails and maintenance requests, ensuring they are prioritised appropriately.
• Reallocate jobs and resources where required to ensure deadlines are achieved.
• Support the management of contractors and monitor their performance. xwwtmva
• Work closely with the wider facilities and maintenance teams to resolve operational issues.
• Identify opportunities
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