Facilities Helpdesk Operative – Customer-Focused Support

Mitie is seeking a Facilities Helpdesk Operative in Newcastle upon Tyne to operate the Helpdesk and communication systems, logging service requests and directing tasks to Mitie staff and the Trust. You will be the first point of contact for Helpdesk users and Mitie employees, providing a professional and customer-focused service.

The role includes monitoring requests, updating tickets, responding to alarms, assisting with Major Incident procedures, and performing general administration and

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