Family Support Team Manager

Family Support Team Manager

Salary: £32,452.50 FTE, including market supplement (pro rata: £19,471.50 actual per annum)

Location: HMP Belmarsh

Working pattern: Part time, permanent — 22.5 hours per week, on a rota including regular weekend work

Role Overview

Pact is looking for a Family Support Team Manager (known internally as a Family Engagement Manager) to lead our visitor centre services at HMP Belmarsh. This is a hands-on management role at the heart of family engagement work, overseeing the prison's booking line, family visit catering, children's play sessions, and a range of family-focused interventions. You'll also support families' access to secure video visits and work closely with our subcontractors in the Visits Centre.

What You'll Be Doing

Managing the visitor centre provision at HMP Belmarsh Overseeing the prison's booking line service Coordinating family visit catering services Facilitating play sessions for children during family visits Delivering family-focused interventions, including homework clubs, special visits and themed family days Supporting families' access to secure video visits Coordinating with subcontractors operating in the Visits Centre

What You'll Bring

Demonstrable ability to coordinate a broad range of services Experience of working with families in a challenging multi-agency environment, ideally involving offenders and/or their families Strong organisational skills and the ability to manage a demanding workload Ability to contribute to the planning and development of Pact's family work Knowledge of safeguarding and child protection practices Strong interpersonal and communication skills, with the ability to build partnerships across agencie

What's On Offer

Generous holiday allowance Contributory pension Free advice, information and counselling service Corporate eye care scheme Cycle to work scheme Season ticket loan Charity worker discounts Enhanced maternity package Wellness, inclusion and diversity groups Blue light card Access to training events to support your professional development A thorough induction process, with ongoing support from a friendly and experienced team

Additional Information

This is a part-time, permanent post working 22.5 hours per week on a rota that includes regular weekend work.

Pact is an equal opportunity employer and welcomes applications from all backgrounds, including those with criminal convictions (appointment is subject to a risk assessment).

This role is subject to: a 6-month probationary period; verification of identity and right to work in the UK; satisfactory references covering a 3-year period; declaration of unspent criminal convictions (and, where relevant, a satisfactory risk assessment); Prison Vetting; and a Disclosure and Barring Service check. Please note that bankruptcy or County Court Judgements may affect vetting outcomes for prison-based roles.

Closing date: 8 November 2026. We reserve the right to close this vacancy early if sufficient applications are received, so early applications are encouraged.

REF-(Apply online only)