FASHION WHOLESALE SALES CO-ORDINATOR / MERCHANDISER

FASHION WHOLESALE SALES CO-ORDINATOR - FASHION BRAND

CENTRAL MANCHESTER

Our client is the UK’s fast-growing brand house. They own a licence portfolio of brands including Bench, NICCE, HYPE, Castore, Ed Hardy, and Farah, distributing apparel to major online platforms and high‑street retailers. They strive to be a global player in the Streetwear, Sportswear and Lifestyle market.

Role Overview

They are looking for a highly organised and commercially aware Fashion Whoelsate Operations Coordinator from a Merchandising background to join their team at their HQ in the Northern Quarter, Manchester.

This role sits at the heart of the commercial function, supporting Sales, Merchandising, Logistics and Finance to ensure sales orders are processed accurately, efficiently, and in line with the critical path. This role acts as the link between Sales, Finance, Logistics, and Operations, enabling the sales team to focus on revenue growth while maintaining accuracy, efficiency, and visibility across the order lifecycle.

Your focus will be ensuring that the order book reflects commercial reality, customers receive the correct product on time, and internal teams are supported with clear, reliable information.

Key Responsibilities

Navision Order Book Management

• Maintain and manage the wholesale sales order book within Microsoft Navision, ensuring all orders, call‑offs, amendments and cancellations are accurately reflected
• Monitor orders, ensuring availability aligns with customer call‑off requirements
• Ensure pricing, quantities, delivery dates and customer data are correct and kept up to date
• Investigate and resolve order discrepancies, escalating issues where required

Critical Path & Call‑Off Management

• Track orders through the critical path from order placement to dispatch
• Manage customer call‑offs in line with agreed delivery windows and stock availability
• Liaise with Merchandising and Logistics to resolve risks to delivery dates
• Proactively flag delays, short shipments, or availability issues to Sales

Cross‑Functional Coordination

• Act as a key link between Sales, Merchandising, Logistics and Finance
• Support Finance with accurate invoicing, revenue recognition, credits and amendments
• Work closely with the warehouse and logistics teams to ensure orders are released and shipped correctly
• Respond to internal queries regarding order status, availability and delivery timelines

Process & Continuous Improvement

• Identify inefficiencies or recurring issues within order processing and call‑off management
• Support improvements to Navision workflows, reporting and order controls
• Document processes and promote best practice across the commercial team

Skills & Experience

• Previous experience in a fashion sales operations, wholesale admin or merchandising support role
• Hands‑on experience managing a wholesale order book
• Strong working knowledge of Microsoft Navision or similar ERP systems
• Confident using Excel to analyse data and support reporting
• Excellent attention to detail and ability to manage multiple live orders

Personal Attributes

• Highly organised and detail‑driven
• Commercially aware with a problem‑solving mindset
• Confident communicating across teams and challenging inaccuracies

What Success Looks Like

• A clean, accurate and commercially realistic order book
• Orders progressing smoothly through call‑off and dispatch
• Reduced errors, amends and rework

Benefits & More

• Competitive salary with an attractive benefits package
• 26 days annual leave plus bank holidays
• AVIVA pension scheme with 4% employer contribution
• Death in service and critical illness cover
• Access to the WeCare online health platform
• Discretionary bonus scheme of up to 4% of annual salary

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