Field Asset and Programme Support Officer

Job title: Field Asset & Programme Support Officer

Office location with Hybrid working: Hammersmith, London 3 days per week

About the role and the Team:

We are looking for a proactive and organised Field Network Asset & Programme Specialist to support the management, maintenance, and continuous improvement of our field network infrastructure.

This is an exciting opportunity to play a key role in ensuring the reliability, performance, and long-term sustainability of critical telecommunications assets. Working closely with engineering, operations, maintenance, and project delivery teams, you will support asset lifecycle activities, maintenance programmes, performance reporting, and field-based initiatives that improve network availability and customer experience.

What will you be doing?

• Support the day-to-day management of field network assets to ensure they are maintained effectively.
• Monitor asset performance and escalated issues that may impact reliability, availability or service quality.
• Maintain accurate asset records and support reporting activities.

Maintenance Planning & Continuous Improvement

• Assist in the delivery of proactive maintenance programmes to reduce faults and repeat incidents.
• Review maintenance and performance data to identify trends and areas for improvement.
• Support the implementation of maintenance best practices and process improvements.
• Contribute to asset lifecycle and obsolescence management activities.
• Help identify ageing or underperforming equipment requiring upgrade or replacement.
• Support planning and coordination of asset renewal initiatives.

Field Programme Delivery

• Assist in the delivery of field programmes and maintenance projects, ensuring activities are completed in line with agreed plans.
• Support programme tracking, scheduling, reporting, and coordination.
• Monitor progress and highlight potential delays or issues.

Risk & Performance Monitoring

• Help identify operational risks and support mitigation activities.
• Track key performance indicators (KPIs) and contribute to regular performance reporting.
• Support investigations into recurring issues and service impacts.

Stakeholder Coordination

• Work collaboratively with engineering, operations, maintenance, and project delivery teams.
• Provide timely updates on programme progress, risks, issues, and achievements.
• Support effective communication between internal and external stakeholders.

What we are looking for?:

• Experience within field maintenance, telecommunications, utilities, infrastructure, or a related operational environment.
• Understanding of maintenance planning and asset lifecycle management principles.
• Exposure to project delivery, programme coordination, or operational support activities.
• Ability to analyse data, identify trends, and support decision-making.
• Strong communication, organisational, and teamwork skills.
• Proficiency in Microsoft Office applications, particularly Excel and reporting tools.

Why work for us?

We are proud to have been recognized as the Which? Great Value Broadband Provider in March 2026. In 2023, we were voted Broadband Provider of the Year at the Uswitch Telecoms Awards by 20,000 customers and received the Fair Terms Gold Award. Additionally, we have earned the Great Place to Work Certification (2022–23) and were named among the UK's Best Workplaces for Wellbeing (2022).

Some of our key Benefits

• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
• Private medical Insurance provided by AXA health
• Life assurance giving you cover of 4 times your base salary
• Partnership with the Kings Trust
• Our pension scheme matches your contributions up to 4%
• Retail offers — discounts from hundreds of recognisable brands
• Free Hyperoptic broadband if you live in a Hyperoptic area
• Enhanced pay for new parents

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

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