Field Kitchen Extract and Ductwork Engineer

Job title

Field Kitchen Extract and Ductwork Engineer

Function

Field Operations

Location

London

Reports to

National Compliance Manager

Responsible for staff

N/A

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

You will be responsible for deep cleaning industrial kitchen grease extract systems and kitchens across the Greater London region for our customers. You will be working in various catering facilities/kitchens across our customer sites to ensure that these are maintained to a high standard in a safe manner.

Key tasks

Service Delivery

• Maintain our reputation within the industry by demonstrating excellent customer service practices, acting responsively to the needs of the customer with the aim of delivering customer satisfaction
• Manage on-site customer queries in a fair and courteous manner
• Handle any challenging situations with customers in a professional and courteous manner at all times.
• Be responsive and cooperative and achieve the required tasks set.

Managing Health & Safety

• To carry out all activities with proper regard for personal safety and the safety of colleagues and customers by ensuring adherence and reasonable care of H&S regulations and procedures at all times
• Report identified risks in line with H&S procedures
• Attend H&S training and briefings on a regular basis

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position.

Criteria

Essential (attributes required for candidate to be considered)

Desirable (attributes can be trained or developed)

Knowledge and Skills (what you know and what you can do)

• Good knowledge of the English language, both written and verbal
• High attention to detail
• Full Driving Licence

• Skilled in cleaning of HVAC ductwork
• Basic knowledge of Tr/19 standard

Experience (what you have done)

• Experience of working in a customer facing role
• Experience of working in a field based role

• Experience with working at height, in confined spaces and handling chemicals
• Experience of working in a field-based role

Personal qualities (the way you think and act)

• Must have an organised, enthusiastic, and methodical approach to tasks
• Be able to work proactively and collaboratively
• Able to work days and nights on a weekly shift basis
• Ability to work at heights were required.

Qualifications

• We will need you to have a full UK driving licence as the role involves travel.

• HVAC or TR/19 training

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