Field Operations Engineer - Exeter

About Wifinity

Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking an engineer just wasn't an option. The solution is now available to military, students, families, and anyone who needs reliable broadband without the downsides of conventional home connectivity.

The opportunity

We are seeking a proactive engineer to be the onsite hero and the face of Wifinity to our clients. You will deliver first‑class customer support, technical solutions, and commissioning of new or upgraded sites, ensuring installations meet design and company standards. This role provides hands‑on exposure to large‑scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence.

Key responsibilities

• Troubleshoot network and client device issues onsite, both technical and physical.
• Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites.
• Perform network performance analysis, compile reports, and respond to monitoring alerts.
• Conduct scheduled maintenance and respond to live break‑fix faults in the field.
• Carry out wireless surveys, Wi‑Fi optimisation, and support compliance with installation standards.
• Provide technical services for infrastructure installation (cabling, fibre, cabinets, switches).
• Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches.
• Audit installation quality, acting as handover acceptance from installation teams.
• Create and execute test procedures (cabling, fibre, wireless coverage, product testing).
• Investigate and repair faults, liaising with management team and relevant stakeholders.
• Keep accurate records of changes, ensuring new hardware/services are integrated into monitoring systems.
• Maintain workflow process reports and provide technical support.
• Ensure safe working conditions and compliance with Health & Safety standards.
• Train and support Field Engineering staff where appropriate.
• Onboard devices, create device groups/networks/zones, synchronise devices, and edit port configurations.
• Upgrade switch firmware locally and via remote protocols.
• Verify router firmware versions, DHCP leases, ARP entries, IP neighbours, IP pools, VLANs, and bridges.
• Run diagnostics (ping, IP scan) and configure DHCP options.

About you

• Adaptable, self‑motivated, and thrive under pressure.
• Excellent communication and customer‑facing skills.
• Strong initiative and problem‑solving mindset.
• A “finisher” who refuses to leave jobs incomplete, with high standards and expectations.

Requirements

• Full UK driving licence.
• Previous experience in a field engineer/field network engineer role.
• Willingness to travel and stay overnight across the UK to meet business needs.
• Be part of On‑Call Rota.
• Strong written, verbal, and ICT skills; able to maintain accurate systems and reports.
• Experience in client‑facing roles with proven customer service ability.
• Flexible team player, able to work independently to deadlines.

Technical Skills & Competencies

• Proficient in using NetBox to locate site/device information and identify services being used at a location.
• Experienced with Ruckus, Cambium and MikroTik.
• Configure switches via CLI including but not limited to creating switch stacks, tagging VLANs, setting PVIDs, and checking MAC/LLDP tables.
• Use Cnmaestro to assign switches to groups, edit port configurations, and check uptime/resource health.
• On different network controllers be able to create WLAN/AP groups, registration rules, and move APs between zones.
• Proficiency with industry‑standard testing tools (Fluke, OTDR, Ekahau, Wi‑Fi analysis).
• Experience with fibre splicing, cabling (internal/external), radio link installation, duct rodding, and telephony cabling.

Advanced Technical Skills

• Understand different technologies including 3G/4G/5G, GPON, ADSL/VDSL/PPPoE.
• Understand Wifinity services being deployed such as Home Networking, Onboarding journey, hotspot.
• Wireshark / Mikrotik packet capture and analysis.
• Accessing and troubleshooting via Virtual Machines (Ubuntu, VM).
• Creating Supermicro servers, loading ESXi, installing Mikrotik cloud‑hosted router images, and configuring VM settings.
• CCNA‑level networking knowledge.

Benefits & Conditions

Competitive salary and benefits package, including an ‘Annual Leave Buy & Sell Scheme’, remote first working environment, and a DBS check required prior to offer.

At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics identified by law, including sexual harassment. We are committed to treating candidates and employees with courtesy, dignity and respect.

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