Field Print Engineer – Sheffield & Doncaster
- doncaster, england, United Kingdom
- Job type not listed
- £25 - £35 Per Hour
Job Description
Field Print Engineer – Sheffield & Doncaster
Location: Field-based covering Sheffield and Doncaster
Department: Service & Support
Reports to: Regional Service Manager
The role
We are looking for an experienced Field Print Engineer to join our Service & Support team, covering the Sheffield and Doncaster areas.
This is a field-based position , where you will visit customer sites to install, maintain and repair printers and multifunction devices (MFPs) . You will play a key role in ensuring our customers receive a reliable, high-quality service and that their equipment operates efficiently.
Please note: this role is specifically focused on print engineering . We are looking for candidates with experience in the printer, copier or MFP industry , rather than general IT support.
Details for the role: Main tasks and responsibilities
Key responsibilities
- Provide on-site technical support to assigned customer accounts within agreed service levels
- Diagnose and resolve faults on printers and multifunctional devices
- Carry out installations, routine maintenance and upgrades
- Log service activity accurately using internal systems
- Identify recurring issues and support proactive improvements
- Maintain stock of parts and equipment to support field work
- Build strong relationships with customers, delivering excellent service at all times
- Support colleagues across the wider service team when required
- Ensure compliance with company and customer health and safety requirements