Field Service & Maintenance Technician (m/f/x)
- london, england, United Kingdom
- Permanent·On-site
- Full time
Job Description
Our Mission
At Circus, headquartered in Munich, we are pioneering global developments in on-demand autonomous food production. Everything from creation to production and operation – enabled by seamlessly integrated cutting‑edge robotics and transformative AI technology.
Our foundation rests in the extensive developments of groundbreaking robotics driven by artificial intelligence, previously the missing link in achieving true autonomous food automation. This is the moment for a new status quo: Just as autonomous driving will disrupt how we build cities, organize our days, and live our lives, so will we shift our whole reality around food.
Our Team is backing a paradigm shift in one of humanity's most important sectors with the sharpest minds in Robotics, AI, Engineering and Culinary, collaborating closely with industry‑leading partners to revolutionize every aspect of the food service experience.
Join us as we forge ahead, crafting a future where the art of cooking and the science of technology converge to create a world that thinks differently about food than it has for thousands of years—a world where food means something new.
About the Role
As we launch in the UK, starting with key clients in London, you'll be our technical anchor on the ground. You'll own deployments, maintenance, troubleshooting, and spare‑part management for our robotic kitchen systems — keeping every UK installation running at the highest uptime. Reporting to our Technical Lead in Germany, you'll be the direct link between customer sites and our product, hardware, and engineering teams as we build out the UK market from the ground up.
Your Daily Business
- Own the end‑to‑end technical onboarding, installation, testing, and maintenance of robotic kitchen systems at UK customer sites
- Execute scheduled preventive maintenance to maximize uptime and extend equipment lifespan across your region
- Take full ownership of spare‑part management: forecasting demand, tracking stock, and coordinating replenishment with HQ
- Troubleshoot and resolve software, electrical, and mechanical issues on‑site, escalating to product, hardware, or software teams when needed
- Act as the primary technical point of contact for UK deployments and field escalations
- Perform machine updates and retrofit installations across your region
- Deliver hands‑on customer support during and after go‑live
- Document all field work and build out maintenance processes as the UK fleet grows
- Spot recurring service needs early and proactively propose fixes to reduce downtime
Base Qualifications
- 3+ years of experience in field service, technical support, or equipment installation
- Background in mechatronics, robotics, electrical engineering, or an equivalent technical field
- Experience with spare‑part or field inventory management
- Self‑reliant and comfortable owning a region independently – professional, calm, and solution‑oriented under pressure, with strong stakeholder management skills
- Confident, client‑facing communication style – comfortable representing Circus directly at customer sites and managing expectations under pressure
- Willingness to travel regularly across London and the wider UK, including short‑notice trips to support deployments
- Valid driver's license and fluent English
Preferred Qualifications
- Hands‑on experience with sensors, robotics, IoT, or foodtech equipment
Our Offer
- Competitive Compensation: A market‑benchmarked compensation package (fixed salary + additional benefits)
- Training & Career Development: Hands‑on training and real growth opportunities as you build deep technical expertise in an entirely new category of robotics.
- Ownership & Impact: The chance to build and own the UK market from the ground up — real autonomy, direct exposure to leadership, and the ability to shape how the region runs as it scales.
- Disruption at Scale: Be part of a fast‑growing, publicly listed company disrupting one of the world's most conservative industries, with a front‑row seat to a category that didn't exist before us.
- Flexibility: Independence in managing and building your own schedule and regional travel, backed by a dedicated global support team.
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