Field Service Engineer 2

Field Service Engineer 2 – Dell Technologies

Location: M4 corridor – primarily covering Slough, Reading, Basingstoke, Farnborough, Oxford areas – flexibility to support other southern locations when required.

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters.

Responsibilities

• Drive timely onsite services such as break‑fix support and proactive maintenance.
• Onsite troubleshooting for customer sites.
• Escalation ownership and service request management.
• Seek resolution to drive closure of complex issues.
• Keep abreast of technology and our service offerings.

Skills and Experience

• Commitment to continuous learning.
• Technical acumen.
• Mentoring colleagues.
• Break‑fix and case management.
• Customer service.
• Flexibility to working pattern.
• Escalation management.
• Installation support.
• Technical troubleshooting.

Essential Requirements

• Typically requires 2+ years of related experience in a professional role with a bachelor’s degree, or an advanced degree without experience, or equivalent experience.
• Full clean driver’s license.
• Flexibility to support stand‑by rota.

Desirable

• Relevant Dell product certification at Professional Specialist Level.

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 30th January 2026

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID: R

Job Function: Product Services

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Quality Assurance, Customer Service, and Product Management

Industries: Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting

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