Field Service Engineer - Telecoms

About the Role

Our client is looking for a proactive and technically adept Field Service Engineer to join their team in Stoke-on-Trent . This role is essential for providing on-site technical support, installation, and maintenance of telecommunications equipment for a diverse customer base. You will be the face of the company to many clients, ensuring their communication systems operate efficiently and reliably. This hands-on position offers the chance to travel, solve complex technical problems in real-world environments, and contribute directly to customer satisfaction within the Staffordshire region.

Key Responsibilities

• Install, configure, commission, and maintain telecommunications hardware and software on customer sites.
• Diagnose and resolve technical issues with network equipment, including routers, switches, and communication devices.
• Perform preventative maintenance and system upgrades to ensure optimal performance and longevity.
• Provide on-site technical assistance and customer training on equipment usage.
• Accurately document all service activities, including site visit reports and parts used.
• Adhere to strict health and safety regulations while working on customer premises in Stoke-on-Trent .

Requirements

• Experience as a Field Service Engineer or similar technical support role, preferably in telecommunications.
• Strong understanding of networking principles, hardware, and common fault-finding techniques.
• Proficiency with diagnostic tools and test equipment.
• Excellent customer-facing skills and the ability to communicate technical information clearly.
• A valid UK driving license and a willingness to travel extensively within the assigned territory.
• Ability to work independently and manage time effectively.

Benefits

• Competitive salary plus potential for performance-based incentives.
• Company vehicle and fuel card provided.
• Comprehensive training on new products and technologies.
• Health and wellness programs.
• Opportunities for career advancement within the telecoms sector.