Field Service Engineer UK and Ireland m/f/d

Field Service Engineer UK and Ireland

Field Service Engineer UK and Ireland Posting Start Date: 8/5/26 Main Location: Houghton le Spring Requisition ID: 53633

Are you passionate about solving technical challenges, working directly with customers, and making a real impact in a dynamic service environment? Join our team as a Field Service Engineer and become a trusted technical expert, ensuring our customers' equipment performs at its very best.

To best support our customers, we are ideally looking for candidates based in South West England, preferably in the Bridgwater area or nearby.

Key responsibilities

• Implementing and managing hands‑on daily maintenance, troubleshooting and repair activities, including the timely submission of service reports to the Service Back Office.
• Planning, coordinating and executing preventive and major maintenance activities to a high standard, following agreed procedures and ensuring the effective operation of customer equipment.
• Providing production support after maintenance activities to restore production lines to pre‑maintenance or optimal efficiency while maintaining a high level of customer satisfaction.
• Analyzing, troubleshooting and resolving mechanical, electrical and automation malfunctions and equipment breakdowns.
• Conducting systematic root cause analyses to ensure permanent problem resolution or escalating complex issues with detailed technical documentation when the root cause cannot be identified.
• Handling technical claims by providing expert support and guidance in collaboration with the Quality department, including root cause analysis, installation of rebuilding kits, and successful recommissioning of equipment into production.
• Identifying system performance issues and implementing approved operational improvements to optimise equipment performance.
• Proactively identifying business opportunities and sharing customer feedback with the Service Organisation to support business growth and strengthen customer relationships.
• Maintaining accurate documentation by tracking, reporting and auditing relevant service activities, ensuring timely submission of all required information in line with established procedures.

You bring these skills, experience & education

• Completed Engineering Apprenticeship.
• HNC/HND in Mechatronics, Electrical or Mechanical Engineering (or a comparable technical qualification).
• Minimum 3 years of experience servicing process or packaging equipment within the food, beverage, brewing or chemical industry.
• Strong troubleshooting skills in mechanical, electrical and automation systems.
• Customer‑focused mindset with excellent communication and problem‑solving skills.
• Ability to work independently while collaborating effectively within an international team.
• Willingness to travel (up to 75% during training and up to 50% thereafter, including international travel) and access to a major UK airport.
• Valid full driving licence.
• Flexibility to work irregular hours and travel at short notice

SIG competencies

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organisation achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organisation's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer‑centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organisation's goals? Are you someone who can create new and better ways for the organisation to be successful? If the answer is 'yes', come and join us. Our promise SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, training and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.

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