Field Service Engineer / Workshop Technician

Location: Field-based with a minimum of 2 days per week in the workshop (Gateshead)

About the Role

We're looking for a motivated and customer-focused Field Service Engineer / Workshop Technician to join our team. This is a varied role combining on-site customer visits with workshop-based responsibilities, where you'll be responsible for servicing, calibrating, repairing and commissioning weighing equipment and pipettes across the Labserve portfolio.

You'll play a key role in delivering outstanding customer service, ensuring equipment is safe, accurate and operating to the highest standards. A strong level of hands-on experience and proficiency in pipette servicing, calibration and repair is particularly important for this role. If you enjoy problem-solving, working independently, and being part of a supportive team, we'd love to hear from you.

Key Responsibilities

• Service, calibrate, commission and repair weighing equipment and pipettes, ensuring a high level of accuracy and proficiency when carrying out pipette calibration and servicing.
• Complete accurate calibration certificates and service documentation, including pipette calibration records and certificates.
• Carry out equipment testing and safety checks in line with company policies and industry standards.
• Carry out pipette testing, calibration and performance checks to ensure accuracy, reliability and compliance with required standards.
• Diagnose faults and complete repairs efficiently to minimise customer downtime, including identifying and resolving faults with pipettes and associated equipment.
• Deliver excellent customer service during site visits and provide aftercare support.
• Build positive relationships with customers and act as a professional representative of the business.
• Carry out site risk assessments and follow all site-specific health and safety procedures.
• Wear the appropriate PPE provided and maintain safe working practices at all times.
• Identify opportunities to promote additional products and services where appropriate.
• Manage your workload effectively, working independently while collaborating with colleagues and the Service Team.
• Complete administrative tasks, including timesheets, workbooks and calibration certificates, accurately and on time.
• Participate in ongoing training and continuous professional development (CPD).
• Provide equipment training to customers, ensuring safe and correct operation, including guidance on the correct use and care of pipettes where required.

Workshop & Warehouse Responsibilities

• Prepare and package equipment for dispatch.
• Pick parts and components from stock.
• Carry out equipment repairs within the workshop, including pipette servicing and repair where required.
• Support monthly stock takes.
• Maintain high housekeeping standards within the workshop and warehouse.
• Assist with general workshop activities as required.

About You

We're looking for someone who is:

• An excellent communicator with a professional and customer-focused approach.
• Comfortable working independently and as part of a team.
• Self-motivated, reliable and proactive.
• Organised, with excellent planning and time management skills.
• Able to prioritise multiple tasks while maintaining a high level of accuracy.
• Confident using computers and completing electronic documentation.
• Detail-oriented with strong problem-solving skills.
• Experienced and proficient in the servicing, calibration and repair of pipettes, with a strong understanding of pipette accuracy, performance and calibration requirements.
• Confident working with pipettes in a technical environment, with good practical knowledge and attention to detail when carrying out calibration and servicing work.
• Friendly, approachable and committed to delivering high-quality work.
• Willing to travel to customer sites as required.
• Comfortable undertaking manual handling tasks, including lifting equipment when required (full training will be provided).

What We Offer

• A varied role combining field-based and workshop work.
• Competitive salary plus overtime
• Company Vehicle
• 25 days annual leave plus Bank Holidays
• Company pension
• Enhanced Maternity and Paternity leave
• Small, friendly, and sociable teams with staff events
• Company profit bonus schemes
• Career opportunities for development and progression

About us:

Labserve is the trusted partner in equipment lifecycle management, combining over 450 years of collective engineering expertise from C&M Scientific and Northern Balance.

As part of the SLS Group, we provide tailored solutions to help lab and operational workflows run accurately, reliably and in line with regulatory compliance.

With regional sites across the UK and Ireland, Labserve delivers fast, flexible service with deep technical expertise across a wide range of equipment, helping organisations focus on discovery, productivity, and operational excellence.

If you're looking for a hands-on engineering role where no two days are the same, we'd love to hear from you.

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