Field Service Engineer

About the Role

Our client is seeking a dedicated and skilled Field Service Engineer to join their dynamic installation and maintenance team based in Leicester . This role is crucial for ensuring the optimal performance and longevity of our client's advanced equipment at customer sites. You will be the primary point of contact for on-site technical support, diagnostics, and preventative maintenance, playing a key role in customer satisfaction and retention. The ideal candidate will possess a strong mechanical and electrical aptitude, a commitment to delivering exceptional service, and the ability to work independently while representing the company professionally.

Key Responsibilities

• Install, commission, and maintain a range of specialized equipment at various customer locations within the Leicester area and surrounding regions.
• Diagnose and troubleshoot complex mechanical, electrical, and software issues, providing timely and effective solutions.
• Perform routine preventative maintenance and service checks to ensure equipment reliability and minimize downtime.
• Respond promptly to service calls and emergency repair requests, ensuring minimal disruption to client operations.
• Maintain accurate records of all service activities, including parts used, labor hours, and technical findings, using the company's service management system.
• Collaborate with the technical support team and engineering department to escalate complex issues and contribute to product improvement initiatives.

Requirements

• Proven experience as a Field Service Engineer or similar role with a strong background in mechanical and electrical systems.
• Proficiency in diagnosing and repairing complex machinery and integrated systems.
• Ability to read and interpret technical manuals, schematics, and blueprints.
• Excellent problem-solving skills and a methodical approach to troubleshooting.
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Willingness to travel regularly within the designated service area and occasionally further afield.

Benefits

• Competitive annual salary commensurate with experience.
• Company vehicle provided for business use, along with a fuel card.
• Comprehensive training programs on new equipment and technologies.
• Generous holiday allowance and company pension scheme.
• Opportunities for professional development and career advancement within a growing organization.