Field Service Engineer

About the Role

Our client is seeking a highly skilled and dedicated Field Service Engineer to join their dynamic installation and maintenance team in London . This role is critical for ensuring the optimal performance and longevity of our client's cutting-edge equipment across various customer sites. You will be the primary point of contact for on-site technical support, diagnostics, and repair, playing a vital role in customer satisfaction and upholding our client's reputation for excellence in the Installation & Maintenance sector. This position offers the opportunity to work with advanced technology and develop deep expertise in complex systems, contributing directly to the success of our client's operations within the vibrant city of London .

Key Responsibilities

• Conduct on-site installations, maintenance, and repairs of specialized equipment according to technical specifications and safety standards.
• Perform diagnostic tests and troubleshooting to identify and resolve mechanical, electrical, or software issues efficiently.
• Provide technical support and guidance to customers, ensuring a high level of service and satisfaction.
• Maintain detailed records of service activities, including work performed, parts used, and time spent.
• Collaborate with the engineering and sales teams to provide feedback on product performance and customer needs.
• Adhere strictly to company policies, safety regulations, and operational procedures during all field activities.

Requirements

• Proven experience as a Field Service Engineer or in a similar technical support role within Installation & Maintenance .
• Strong understanding of mechanical, electrical, and electronic systems, with excellent diagnostic and problem-solving skills.
• Ability to read and interpret technical manuals, blueprints, and schematics.
• Proficiency in using hand tools, power tools, and testing equipment.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Must possess a valid driver's license and a clean driving record for travel to customer sites within London .

Benefits

• Competitive annual salary package.
• Company vehicle and fuel card provided for business travel.
• Comprehensive training programs on new products and technologies.
• Health, dental, and vision insurance coverage.
• Opportunities for professional development and career advancement within a leading company.