Field Service Manager EMEA

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Job Purpose

EnerSys is looking for a Field Service Manager EMEA to lead and coordinate field service activities across the region within its Network & Infrastructure Solutions business line.

The role will support critical power applications across CDI segments -Communications, Industrial and Data Center- including UPS and backup power systems, battery solutions, power electronics and intelligent control systems designed to ensure continuous uptime in mission‑critical environments.

This role is ideal for a technically strong service leader who can combine hands‑on field understanding with operational management, customer focus and project execution.

Essential Duties and Responsibilities

• Lead and coordinate Field Service activities across EMEA.
• Manage and support field engineers, service teams and external service partners.
• Oversee installation, commissioning, preventive maintenance, corrective maintenance, testing and troubleshooting activities.
• Act as escalation point for complex technical issues & urgent interventions.
• Ensure compliance with safety standards, internal procedures, customer requirements and local regulations.
• Monitor service performance, including SLA/KPI achievement, response time, service quality, and customer satisfaction.
• Support root cause analysis and corrective actions together with Quality, Engineering, Technical Support and Product teams.
• Drive standardization of service processes, reporting, documentation and best practices across EMEA.
• Work closely with Sales, Customer Service, and Project teams to ensure smooth execution and customer satisfaction.

Required experience

• Minimum 5 years of experience in Field Service, Technical Service, Service Operations, Commissioning or a similar technical environment.
• Minimum 3 years of people management or field team coordination experience.
• Experience with installation, commissioning, preventive maintenance, corrective maintenance and technical troubleshooting.
• Experience in at least one of the following areas: UPS systems, data center power infrastructure, industrial battery systems, telecom / communication power, DC power systems, power electronics, rectifiers, chargers or inverters.
• Experience managing service partners, subcontractors or external technical providers would be a strong advantage.

Education

• Bachelor's degree or equivalent technical qualification in Electrical Engineering, Electronics, Power Engineering, Automation, Energy Systems or a related technical discipline.
• Candidates with vocational / technical education and significant relevant field service leadership experience will also be considered.
• Additional certifications in electrical safety, UPS systems, battery systems, power electronics, commissioning, service operations or project management would be a strong advantage.

Technical skills

• Good understanding of electrical systems, backup power solutions and battery technologies.
• Strong troubleshooting and root cause analysis skills.
• Knowledge of health & safety requirements in field service environments.
• Familiarity with CRM, ERP or field service management tools

Project management & leadership skills

• Strong planning, prioritization and follow-up skills.
• Ability to manage multiple service activities, projects and escalations in parallel.
• KPI/SLA-driven mindset.
• Strong communication skills with both technical and non-technical stakeholders.
• Practical, hands-on and solution-oriented leadership style.

Languages & travel

• Fluent English is required.
• Additional European languages such as French, German, Spanish, Italian would be an advantage.
• Willingness to travel across EMEA, estimated at 40-60%, depending on business needs.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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