Field Service Manager

Field Service Manager

Location: Cambridge (Hybrid - 3 Days On-Site)

Salary: £40,000 - £50,000 + Bonus + Excellent Benefits

The Role

Working as part of a highly collaborative engineering team, you will provide advanced technical support for Field Service Engineers across a global installed base of sophisticated electro-mechanical systems. Other responsibilities will include, but are not limited to:

• Providing second and third-line technical support for Field Service Engineers.
• Investigating complex technical issues using structured root cause analysis techniques.
• Producing high-quality diagnostic procedures, service documentation and technical instructions.
• Supporting Corrective and Preventative Actions (CAPA) within the Quality Management System.
• Leading improvement projects that enhance customer experience and field performance.
• Supporting risk management activities within a highly regulated engineering environment.
• Acting as the technical bridge between Product Development, Quality and Field Service.

The Person

Candidates suitable for consideration should be able to demonstrate:

• Degree qualified (or equivalent) in Engineering or be a Time Served Engineer with relevant experience
• Experience supporting or troubleshooting complex electro-mechanical systems.
• Experience carrying out structured root cause investigations.
• Experience within Medical Devices, Robotics, Aerospace, Defence, Automotive or another highly regulated engineering environment would be highly advantageous.

The successful candidate will enjoy a salary of £40,000-£50,000, annual bonus, private healthcare, pension, enhanced family benefits, hybrid working and the opportunity to join one of the UK's most exciting engineering organisations developing genuinely world-leading technology.

Do you have the technical curiosity and problem-solving mindset to take on this challenge?

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