Field Service Technician - Installation & Maintenance

About the Role

Our client is seeking a skilled Field Service Technician to provide remote support for installation and maintenance operations. In this fully remote role, you will leverage your expertise to guide customers and on-site teams through complex installation processes and troubleshooting procedures. Your ability to diagnose issues remotely and communicate solutions effectively will be paramount. This position is perfect for an individual who thrives in a work-from-home environment, possesses strong technical acumen in installation and maintenance, and is dedicated to ensuring our client's systems operate flawlessly through expert remote assistance, contributing to a culture of proactive support and technical mastery.

Key Responsibilities

• Provide remote technical assistance for the installation of new equipment and systems.
• Diagnose and resolve technical problems reported by customers or field personnel via phone, email, and video conferencing.
• Guide users through routine maintenance procedures and preventative care for installed systems.
• Document all remote interactions, troubleshooting steps, and resolutions in the company's support database.
• Escalate unresolved issues to appropriate engineering teams with comprehensive details.
• Contribute to the development and maintenance of remote support documentation and knowledge base articles.

Requirements

• Proven experience in a field service or technical support role, with specific experience in installation and maintenance .
• Strong understanding of mechanical, electrical, and software troubleshooting.
• Excellent remote communication and interpersonal skills.
• Proficiency with remote access tools and ticketing systems.
• Ability to interpret technical manuals and schematics for remote guidance.
• Self-motivated and able to manage time effectively in a remote environment .

Benefits

• Competitive salary and remote work allowance.
• Comprehensive health, dental, and vision benefits.
• Opportunities for online training and certification.
• Flexible working hours within defined support windows.
• A supportive and dynamic remote team culture.