Field Service Technician - Telecoms

About the Role

Our client is seeking a dedicated and hands-on Field Service Technician to join their expanding team in Coventry, West Midlands . In this vital role, you will be responsible for the installation, maintenance, and repair of telecommunications equipment at customer sites across the region. You will be the face of the company, ensuring that clients receive top-notch service and that their communication systems are operating efficiently. This role requires a proactive approach, excellent troubleshooting skills, and a commitment to providing exceptional customer support in the fast-paced telecoms industry .

Key Responsibilities

• Install, configure, and test telecommunications equipment, including broadband modems, routers, and fibre optic systems.
• Perform routine maintenance and diagnostic checks on existing network infrastructure.
• Troubleshoot and resolve technical issues reported by customers, ensuring minimal disruption to service.
• Respond promptly and professionally to service calls and emergency repairs.
• Maintain accurate records of work performed, including service reports and inventory usage.
• Adhere strictly to safety protocols and company procedures while on client premises.

Requirements

• Proven experience as a Field Service Technician or similar role within the telecoms sector .
• Strong understanding of telecommunications hardware, including installation and repair techniques.
• Proficiency in using diagnostic tools and testing equipment.
• Excellent customer service and communication skills.
• Ability to work independently and manage time effectively in a mobile environment.
• Valid UK driving license and a clean driving record.

Benefits

• Competitive salary and potential for overtime pay.
• Company vehicle provided for business use.
• Full training on new equipment and technologies.
• Opportunity to work with leading telecommunications solutions.
• Supportive team environment with regular performance reviews.