Field Service Technician

About the Role

Our client is seeking a dedicated Field Service Technician to join their installation and maintenance team, primarily serving the Birmingham area. This hybrid role involves a mix of on-site client visits and remote support, ensuring the optimal performance of specialized equipment. You will play a crucial part in delivering high-quality service, diagnosing issues, and performing necessary repairs to maintain client satisfaction and operational efficiency. This is an excellent opportunity for a hands-on professional looking to contribute to a growing company that values technical skill and customer service.

Key Responsibilities

• Install, maintain, and repair equipment at client sites within the specified region.
• Conduct diagnostic tests to identify the root cause of technical issues.
• Provide technical support and guidance to clients, both in-person and remotely.
• Document all service activities, including repairs and maintenance performed, in the service management system.
• Collaborate with the internal support team to share knowledge and resolve complex problems.
• Adhere to all health and safety protocols during on-site operations.

Requirements

• Experience in a technical field service or maintenance role is essential.
• Strong troubleshooting skills for mechanical and electrical systems.
• Ability to interpret technical manuals and schematics.
• Good communication skills for interacting with clients and team members.
• Willingness to travel to client locations as required.
• Relevant vocational training or certifications are a plus.

Benefits

• Competitive salary package.
• Company vehicle provided for site visits.
• Health insurance and pension scheme.
• Opportunities for training and career advancement.
• A supportive team environment with hybrid work flexibility.