File Handler Pre Litigated Tactical Credit Hire

Overview

We are seeking a knowledgeable and proactive Credit Hire File Handler to join our Legal team in Newcastle. This role offers an excellent opportunity to investigate complex credit hire claims up to £25,000 in value and contribute to reducing overall spend for our insurer clients.

Key Accountabilities

• Carry out complex and technical investigations on credit hire claims submitted from specific opponents.
• Use own initiative, plan and prioritise workloads, and follow work processes to stay on strategy.
• Communicate effectively, including excellent listening, verbal communication, telephone negotiation, and sensitivity when required.
• Make decisions and remain calm under pressure.
• Use IT skills including Word and Outlook; experience of a Case Management System is preferred.
• Maintain own case load and manage credit hire files effectively.
• Adhere to Keoghs values.

Technical Knowledge to be Developed

• Understanding of Pre Proceedings Credit Hire
• The life cycle of a file
• Knowledge of common law and litigation principles
• Understanding of costs and protective offers
• Preparation of a case for litigation

Personal Development

• Opportunity to develop a range of legal skills under supervision.
• Career progression may lead to work in litigated fast track, fraud or multi-track units.
• Leadership potential could progress to deputy and team leader roles.

Competencies

• Effective Communication
• Prioritising and Organising
• Client Skills
• Adaptability
• People Skills
• Commercial Awareness
• Drive to Succeed

Working Hours

35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Hybrid role: 1 day in office and 4 days from home.

Experience, Skills and Qualifications

• At least 12 months handling credit hire cases.
• Education – at least 5 GCSEs; a degree or LPC is preferable.
• Ability to use own initiative, plan and prioritise workloads, and make decisions.
• Excellent listening, verbal communication and telephone negotiation skills.
• Good IT skills including Word and Outlook; experience of a Case Management System preferred.
• Ability to follow work processes and keep to strategy.
• Ability to recognise when sensitivity and tact are required.
• Remain calm under pressure.
• Adhere to Keoghs values.

Benefits

• 25 days holiday per year (increases with level of service; opportunity to buy & sell 3 days)
• Hybrid working – one day in office.
• Simply Health Care Cash Plan.
• Pension contribution: 5% Employee / 3% Employer.
• Davies Incentive Plan.
• WeCare – 24/7 online GP and mental health support.
• Death in Service after 1 year’s service.
• Cycle to Work Scheme (after successful completion of probation).
• Tech Scheme (after successful completion of probation).
• Season Ticket Loan (after successful completion of probation).
• Gym Flex (after successful completion of probation).
• Access to Online Discount Sites.
• Discounted Gourmet Society Membership.
• Discounted tickets for Merlin Attractions nationwide.
• Discounts at local retail outlets.

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