Finance, Benefit, & Debt Caseworker

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our ‘3Ps’.

We achieve this in two ways: we improve lives through frontline delivery of public services, and we use our knowledge to change ‘the system’ by fixing the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Job Description

As a Financial Wellbeing Advisor within Catch22’s Justice team in London, you will play a key role in supporting ex-offenders on probation, focusing on their financial needs. Working with adult males, you’ll explore the root causes of financial hardship and help address debt, benefits, and overall financial wellbeing to build their confidence in managing finances independently.

You will manage a caseload, conducting assessments and developing action plans, while collaborating with local agencies to deliver support. You'll also assist with accessing benefits, banking services, and financial entitlements. The role is autonomous but collaborative, with opportunities to improve service quality and share innovative ideas.

About You

You’re highly organized, process-driven, and able to manage workloads efficiently. With a keen eye for detail and strong writing skills, you ensure timely and high-quality case management. Proactive and resilient, you thrive under pressure and are quick to learn, ready to tackle new challenges in a fast-paced environment.

You’ll have experience in the Criminal Justice System or working with disadvantaged people, with a passion for making a positive impact.

Qualifications

• GCSE in Maths and English, or equivalent
• Experience in the Criminal Justice System
• Proficiency in Microsoft Office

Additional Information

Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF2725W in your message so that we can identify the opportunity.

Contract: Permanent

Hours & work pattern: Full time, 38 hours per week.

Salary: £29,684

Career Family & Scale: Operations – Practitioner, London

Location: Your base will be in one of our London hubs, but you will be expected to travel frequently across London, hybrid working is available with 4 days expected to be in the hubs/probation offices/delivery sites and 1 day of remote working is possible but not guaranteed. Please see the Job Information Pack for more information.

• Romford
• Canning Town
• Ealing
• Tottenham
• Kings Cross
• Brixton
• Croydon
• Lewisham

Preferences for successful candidates will be considered but are not always guaranteed.

Interview process: Interviewing for this role may consist of group assessment days followed by panel interviews.

Closing Date: Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date.

We aim to review applications as quickly as possible. However, due to the volume of interest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time.

Screening: Successful admission to post subject to enhanced DBS check, HMPPS Enhanced Level 1 vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

Shift patterns: Monday to Friday.

Proactive Recruitment Strategy: We are proactively recruiting to build a pool of pre‑cleared candidates for future vacancies, for some of our opportunities. While we may not be able to offer an immediate role, successful applicants will undergo all relevant pre-employment checks, enabling them to join our workforce promptly when a position becomes available. This approach is based on expected leavers over the coming 3 month period and ensures a smooth transition into the team as opportunities arise.

Use of AI (Artificial Intelligence) should not be used to exaggerate skills & experiences, create generic responses that are not unique to the individual, and for any assessments used by the Hiring Team to measure an individual's natural abilities.

Catch22’s Commitment to Opportunity & Progression

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front‑line.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.

Social Media Search

Please note, we may conduct an online search as part of our due diligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.

Vetting Requirements

This role is subject to the satisfactory completion of relevant pre‑employment checks, which may include HMPPS vetting, NPPV, or other role‑specific security clearances.

Any offer of employment will be conditional upon the successful outcome of these checks. Where clearance is not granted, or is subsequently withdrawn, Catch22 reserves the right to withdraw the offer of employment.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

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