Fintech Complaints & Customer Care Specialist

Chip is looking for a Complaints Handler to manage customer complaints from receipt to resolution in a fast-growing fintech environment. You will investigate concerns, review policies and records, and determine fair outcomes with empathy and clarity.

You will ensure regulatory compliance (FCA DISP) and provide accurate information to customers while balancing outcomes with business considerations. The role emphasizes documentation, escalation where needed, and maintaining high standards of

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