Open role
Fire Alarm Technical Support
- Aggregated by CV-Library
- Manchester
- Permanent
- Full Time
- £42,000 - £46,000 Per Annum
Job Description
Ready to come off the tools without leaving the fire industry behind?
If you've spent years installing, commissioning or fault finding fire alarm systems and are looking for a role that offers a better work/life balance, this could be exactly what you've been looking for.
We're recruiting for a Senior Fire Alarm Engineer (Office Based) to join a leading global manufacturer of fire and electronic security systems. You'll become a trusted technical expert, supporting installers, engineers and customers from a modern office environment, whilst still putting your engineering experience to good use every day.
Salary: £42,000 - £46,000
Location: Manchester (Office Based)
Hours: Monday to Friday
The Role
This isn't a call centre role. It's a technical position where you'll become one of the company's product specialists, providing expert advice and support to customers and engineers.
Your day-to-day responsibilities will include:
Providing technical support via telephone, email and remote diagnostics
Helping customers diagnose and resolve technical faults
Supporting engineers with installation, commissioning and programming queries
Creating technical documentation and knowledge articles
Assisting with product testing and evaluating new technologies
Supporting quotations and technical specifications
Identifying customer training opportunities
Working closely with the sales and technical teams
Occasionally attending customer sites to assist with commissioning or complex technical issues
Expanding your knowledge across additional electronic security product ranges as your experience grows.
What We're Looking For
We're looking for an experienced Fire Alarm Engineer with strong technical knowledge who enjoys fault finding and solving complex problems.
You'll ideally have experience of:
Installing, commissioning and servicing addressable and conventional fire alarm systems
Programming, configuring and testing fire alarm control panels
Diagnosing electrical and electronic faults on commercial fire detection systems
Reading wiring diagrams, schematics and technical documentation
Supporting customers, colleagues or subcontractors with technical queries
Working on commercial, industrial or public sector fire alarm installations
You'll have hands-on experience with one or more leading fire alarm manufacturers such as:
Gent
Advanced
Kentec
C-TEC
Protec
Morley
Notifier
Fike
Siemens
Honeywell
You'll also bring:
Excellent fault-finding and diagnostic skills
Strong electrical and electronic engineering knowledge
A methodical approach to troubleshooting
Excellent communication skills with the ability to explain technical issues clearly
A customer-focused attitude and the confidence to support engineers remotely
Good organisational skills and the ability to manage multiple technical enquiries
It would be advantageous if you've also:
Provided technical support over the phone
Delivered technical training
Produced technical documentation or installation guides
Worked with access control, CCTV or wider electronic security systems
Knowledge of UK fire legislation and BS 5839.
Why Join?
This role is ideal for an experienced engineer who wants to continue using their technical expertise without spending every day travelling between customer sites.
You'll benefit from:
Monday to Friday working
No call-out rota
No motorway miles
Home every evening
Modern office environment
Ongoing training and development
The opportunity to become a recognised technical specialist
Long-term career progression with a global manufacturer
Excellent employee benefits including 25 days holiday plus bank holidays, Christmas shutdown, life assurance, wellbeing support, Perkbox and regular company events.
Interested?
If you're an experienced Fire Alarm Engineer who's ready to swap life on the road for a rewarding office-based technical role, we'd love to hear from you.
Apply today for a confidential conversation
If you've spent years installing, commissioning or fault finding fire alarm systems and are looking for a role that offers a better work/life balance, this could be exactly what you've been looking for.
We're recruiting for a Senior Fire Alarm Engineer (Office Based) to join a leading global manufacturer of fire and electronic security systems. You'll become a trusted technical expert, supporting installers, engineers and customers from a modern office environment, whilst still putting your engineering experience to good use every day.
Salary: £42,000 - £46,000
Location: Manchester (Office Based)
Hours: Monday to Friday
The Role
This isn't a call centre role. It's a technical position where you'll become one of the company's product specialists, providing expert advice and support to customers and engineers.
Your day-to-day responsibilities will include:
Providing technical support via telephone, email and remote diagnostics
Helping customers diagnose and resolve technical faults
Supporting engineers with installation, commissioning and programming queries
Creating technical documentation and knowledge articles
Assisting with product testing and evaluating new technologies
Supporting quotations and technical specifications
Identifying customer training opportunities
Working closely with the sales and technical teams
Occasionally attending customer sites to assist with commissioning or complex technical issues
Expanding your knowledge across additional electronic security product ranges as your experience grows.
What We're Looking For
We're looking for an experienced Fire Alarm Engineer with strong technical knowledge who enjoys fault finding and solving complex problems.
You'll ideally have experience of:
Installing, commissioning and servicing addressable and conventional fire alarm systems
Programming, configuring and testing fire alarm control panels
Diagnosing electrical and electronic faults on commercial fire detection systems
Reading wiring diagrams, schematics and technical documentation
Supporting customers, colleagues or subcontractors with technical queries
Working on commercial, industrial or public sector fire alarm installations
You'll have hands-on experience with one or more leading fire alarm manufacturers such as:
Gent
Advanced
Kentec
C-TEC
Protec
Morley
Notifier
Fike
Siemens
Honeywell
You'll also bring:
Excellent fault-finding and diagnostic skills
Strong electrical and electronic engineering knowledge
A methodical approach to troubleshooting
Excellent communication skills with the ability to explain technical issues clearly
A customer-focused attitude and the confidence to support engineers remotely
Good organisational skills and the ability to manage multiple technical enquiries
It would be advantageous if you've also:
Provided technical support over the phone
Delivered technical training
Produced technical documentation or installation guides
Worked with access control, CCTV or wider electronic security systems
Knowledge of UK fire legislation and BS 5839.
Why Join?
This role is ideal for an experienced engineer who wants to continue using their technical expertise without spending every day travelling between customer sites.
You'll benefit from:
Monday to Friday working
No call-out rota
No motorway miles
Home every evening
Modern office environment
Ongoing training and development
The opportunity to become a recognised technical specialist
Long-term career progression with a global manufacturer
Excellent employee benefits including 25 days holiday plus bank holidays, Christmas shutdown, life assurance, wellbeing support, Perkbox and regular company events.
Interested?
If you're an experienced Fire Alarm Engineer who's ready to swap life on the road for a rewarding office-based technical role, we'd love to hear from you.
Apply today for a confidential conversation