Fire & Security Operations Manager Bromsgrove £55K

Fire & Security Operations Manager – Bromsgrove - £55,000

We are currently working with a fire, life safety and security specialist business who provide a wide range of service, maintenance, remedial, small works and project support across customer contracts throughout the Midlands and South-West. Due to continued growth, they are now seeking an Operations Manager to join their team based from Bromsgrove.

Salary Package:

£50,000 - £55,000 Bonus scheme Car allowance or vehicle provided 22 days’ annual leave & 8 days bank Hybrid working: 3 days office and 2 days home / field Official working hours are 8:30am - 5:00pm with a 30-minute lunch Area Of Cover:

Bromsgrove, Worcestershire, covering the Midlands and South-West region.

Duties

Overseeing planned, reactive, remedial, small works and project activity across customer contracts Ensuring service delivery meets best practice standards and contractual KPIs First-line management of field-based service engineers and coordination of sub-contractor activity Managing incoming reactive, remedial and small works calls to ensure engineering attendance meets contractual KPIs Producing quotations and supporting the delivery of resulting works in collaboration with senior operational management Coordinating specialist sub-contractor works Ensuring health and safety policies and procedures are followed across all areas of responsibility Supporting compliance with quality, health, safety and environmental management systems Completing post-inspections on a sample of calls to audit completion standards and support high levels of engineer performance Providing holiday cover for the Regional General Manager where required Key Working Relationships:

Regional General Manager Lead Engineer Service Engineers Sub-contractors Administration team Health and Safety team Maintaining a high level of customer satisfaction. Experience Required: Essential:

Strong technical knowledge of fire, life safety and security systems, including fire alarms, AOV, automatic doors, warden call, door entry, access control and CCTV systems. Hands-on experience working with engineering teams. Good knowledge of quality, health, safety and environmental requirements. Competent IT skills, including Outlook, Excel and Word. Excellent written and verbal communication skills. Preferred:

Previous management experience would be advantageous. Experience using engineering planning software to dispatch and schedule calls would be desirable. Please Contact Georgie Thain (url removed) (phone number removed)