First Contact Worker - Lambeth Assessment Centre Weekends

Job Summary

Role: Weekend First Contact Worker - Lambeth Assessment Centre

Salary £12,621 per annum (Full time equivalent of £31,554 per annum)

Hours: 15 per week

Location: Vauxhall

Closing date: 23/08/2026

Interview date: 02/09/2026

Whatever your experience of street homelessness and its impact on people's lives - personal or professional - when you join the Thames Reach team as a Weekend First Contact Worker we will make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We're listed as one of the top 100 Best Workplaces in the UK. There's no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Weekend First Contact Worker to join the Lambeth Assessment Centre Team.

Assessment Centres are fast paced services where people are referred in, usually from the street, and rapidly referred on to appropriate longer term accommodation. The services are short stay, and staff provide wrap around support and liaison with several external partners, including physical health, mental health, substance use and housing. Staffed 24 hours to ensure this quick turnaround, they are a key service to ensure people are off the streets and in stable accommodation.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Be the first point of contact for clients, contractors and partner services in the project and over the phone
• Update the shift handover to keep the team informed of important and relevant information
• Support staff with ensuring the Health and Safety standards within the building are adhered to
• Support staff with various admin and facilities related tasks to aid the day to day running of the service
• Record and communicate residents' upcoming appointments and meetings
• Keep on top of a weekly stock take and report back to the admin and facilities lead worker regarding any replenishments

You will be:

• Excellent at communicating and problem solving
• Confident in your ability to support staff
• Competent at using a computer
• Committed to developing your knowledge and skills
• Responsive and flexible to the needs of the clients and team

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata).
• Pension - we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance - four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For further information please contact, Nancy Hughes, Lead Manager at

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Job Profile

Location

Lambeth - London

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