First Notification of Loss (FNOL) Claim Handler

Established in 2009, we are an FCA-regulated claims management company serving customers throughout the UK. We specialise in accident management, credit hire and personal injury claims. We handle all types of motor accident claims. We are seeking an experienced candidate with experience in accident management, credit hire, or personal injury claims to handle the initial stages of road traffic accident claims and provide comprehensive administrative support.

Work involved

As a First Notification of Loss Claims Handler, you’ll be an essential part of the early claims journey. Your role will involve:

• Managing new accident claims and guiding clients through the first steps of their claim
• Investigating accident circumstances to assess liability, damages, and potential fraud
• Clearly and confidently explaining our services and benefits to clients; being comfortable with negotiation or sales is a plus!
• Arranging suitable credit hire replacement vehicles quickly and efficiently
• Handling multiple client claims with empathy, professionalism, and attention to detail
• Making commercially sound decisions that support both the customer and the business
• Delivering outstanding customer service with warmth, clarity, and enthusiasm
• Actively and confidently promoting company services
• Assisting colleagues when and where needed

Skills needed

• A friendly, engaging, and confident phone manner
• Strong communication, listening, and decision-making skills
• Excellent time management and attention to detail
• The ability to stay calm under pressure and make quick, informed choices
• A genuine passion for helping people and being part of a supportive team
• A positive, team-first attitude and a willingness to learn
• Basic Microsoft Office skills (Word, Outlook)
• Experience of working in a similar environment, such as a claims management company, a credit hire company or a personal injury practice
• Experience of using Proclaim (helpful but not essential)
• Hindi, Punjabi and Urdu (helpful but not essential)

Why work with us

• A fun and supportive team culture
• Opportunities to develop your skills in customer service, sales, administration and law
• Clear pathways for internal progression and long-term growth
• A company that truly cares about its people and customers — you’ll be helping individuals during a stressful time and making a real difference
• Over 15 years of industry experience and continued business growth

Working hours:

• Monday–Thursday: 9:00 am – 5:30 pm
• Friday: 9:00 am – 5:00 pm