First Response Advisor - Romanian Speaking

Romanian and English Speaking FirstResponseAdvisor

Location: NewcastleCityCentre

Salary: £23,250 per annum

Contract: Full-time,Permanent

AbouttheRole

WeareseekingaFirstResponseAdvisor (English and Romanian speaking) to join a busy legal team in Newcastle City Centre.Thisisanexcellentopportunityforsomeonewithstrongcommunicationskillsandaprofessionalmannertobecomeanintegralpartofourclientcareteam.

Thesuccessfulcandidatewillactasthefirstpointofcontactfornewandexistingclients,handlingenquiriesinallthreelanguages.Youwillplayakeyroleinensuringthatclientinformationisaccuratelycapturedandthateachenquiryismanagedefficientlyandwithcare.

KeyResponsibilities

• ClientCommunication: Answerincomingcallsandemails,providingclearandprofessionalinformationinEnglish and Romanian ,dependingonclientneeds.

• AttendanceTaking: RecordaccuratedetailsofclientenquiriesandattendancenotesfortheFirstResponseTeam,ensuringinformationisloggedcorrectly.

• ClientSupport: Assistclientswithinitialqueriesanddirectthemtotheappropriatedepartmentorlegalteammember.

• CaseAdministration: Updatecasemanagementsystemswithrelevantclientdataandmaintainaccurateandconfidentialrecords.

• TeamCoordination: Workcloselywithcolleaguestoensureasmoothclientjourneyandseamlesshandoverofinformation.

• Compliance: Ensureallcommunicationanddatahandlingmeetthefirm’scomplianceandconfidentialitystandards.

AboutYou

• FluentlanguageskillsinEnglish and Romanian areessential ,astheroleinvolvessupportingclientswhocommunicateintheselanguages.

• Excellentcommunicationandinterpersonalskills,withtheabilitytohandlesensitiveinformationwithdiscretion.

• Strongattentiontodetailandaccuraterecord-keeping.

• Confidentworkinginafast-pacedofficeenvironmentandmanagingmultiplepriorities.

• Previousexperienceinanadministrative,call-handlingorcustomerservicerole—ideallywithinalegalorprofessionalservicesenvironment—isdesirablebutnotessential.

NRGisanequalopportunitiesemployercommittedtopromotingadiverseandinclusiveworkplace.Weopposeallformsofunlawfulorunfairdiscriminationonthegroundsofanyprotectedcharacteristic.Ouraimistocreateanenvironmentthatencouragesdiversity,buildsonindividualdifferences,andrespondsequitablytotheneedsofall.Weproactivelytakestepstofulfilourlegalobligations,removebarriers,monitorforfairness,reflectthecommunitiesweserve,andenforceazero-tolerancepolicyforbreachesofourEqualityandDiversitypolicy.

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