Fitness Receptionist

Job Title: Gym Receptionist

Reports to: General Manager

Salary: £12.21 per hour

Purpose

This position is responsible for the oversight and supervision of the fitness facility at Kings Gym while on shift. Individuals in this role must be capable of solving on-the-job issues using effective critical thinking and decision-making skills. This person is responsible for providing a clean, safe, and welcoming environment for all members of the Kings Gym community. Additionally, the receptionist will deliver quality customer service by assisting members in achieving their long-term fitness goals.

Duties and Responsibilities

Including but not limited to:

• Provide customer service by interacting with members, assisting with queries, selling merchandise, upgrading memberships, educating members on equipment use, and answering questions.
• Ensure the fitness area remains clean and organised by tidying loose weights, weight plates, and bars, and communicating with members to maintain a tidy space.
• Disinfect and clean equipment and carry out basic maintenance checks.
• Actively supervise the gym floor by completing regular floor checks.
• Maintain a clean and organised workspace behind the reception counter.
• Act professionally and uphold Kings Gym policies, especially during conflict resolution with members or staff.
• Perform opening and closing procedures for the fitness floor and cardio areas.
• Attend mandatory meetings and team training sessions.
• Actively market and promote current facilities and programs at the request of your manager.
• Maintain a consistent standard of performance in all daily tasks.
• Communicate clearly and concisely with members, emergency medical services, or police when necessary.
• Adhere to all Kings Gym guidelines and comply with any reasonable requests from your line manager or the senior leadership team.
• Ensure all members are following Kings Gym policies.
• Understand and implement the KG Audit process.

Key Performance Indicators (KPIs)

Your KPIs will be agreed upon and communicated by your line manager.

Salary

Starting salary: £12.21 per hour

Working Hours

• Morning Shift: 5:15 AM – 11:00 AM
• Mid Shift: 10:45 AM – 5:00 PM
• Closing Shift: 4:30 PM – 10:30 PM

Working days are Monday through Sunday. A flexible approach to scheduling is required to ensure effective coverage of operations, which run seven days a week.

Benefits

• Free Kings Gym membership
• Discounts on supplements and Kings Gym merchandise
• Excellent career development opportunities
• Mental health support via our partner, Carefirst

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