Five-Star Events Services Manager — Guest Experience Lead

Royal Lancaster London is seeking a passionate Events Services Manager to join our events department on a permanent basis, with an immediate start. You will deliver five-star service and memorable moments to our guests while fostering a happy, diverse team.

The role requires hands-on operation of daily events, supervising staff, resolving guest issues, and using Knowcross to report issues and keep training records up to date. A positive energy and commitment to development are essential.

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