FLM - First Line Manager

The RFC First Line Manager (FLM) is responsible for overseeing the day‑to‑day operations of a specific team or section within the warehouse or logistics environment. The role ensures that operational targets are met while maintaining high levels of efficiency, safety, and staff engagement. As an FLM, you will manage and lead a team of operatives, ensuring smooth workflow, adherence to company standards, and continuous improvement in operations

Key Responsibilities

• Lead, motivate and support the team. Have a positive ‘can do’ approach and lead by example.
• Ensure all departmental and individual targets are met in line with the required periods, including 100% service level.
• Be responsible for all shift reporting and communication.
• Ensure compliance of all departmental processes.
• Own, champion, and deliver quality, creating, implementing and developing a culture of continuous improvement, focused on the delivery of exceptional customer experience.
• Deliver requirements within the agreed financial budget.
• Ensure compliance of all health and safety procedures and Safe Systems of Work.
• Manage all colleague issues with empathy and discretion, involving HR support where necessary.

Skills and Experience

• Lead, motivate and support the team. Have a positive ‘can do’ approach and lead by example.
• Ensure all departmental and individual targets are met in line with the required periods, including 100% service level.
• Be responsible for all shift reporting and communication.
• Ensure compliance of all departmental processes.
• Own, champion, and deliver quality, creating, implementing and developing a culture of continuous improvement, focused on the delivery of exceptional customer experience.
• Deliver requirements within the agreed financial budget.
• Ensure compliance of all health and safety procedures and Safe Systems of Work.
• Manage all colleague issues with empathy and discretion, involving HR support where necessary.

What we offer

• Enhanced parental benefits
• EAP
• Pension
• 25days annual leave

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