FM Helpdesk Manager: Lead Service Delivery & Teams

Thrive SW is seeking a proactive FM Helpdesk Manager in Bristol to lead the Helpdesk function, ensuring efficient and high-quality technical support for all users. You will oversee day-to-day operations, manage SLAs and drive continuous improvement across processes, systems and customer experience.

The role emphasizes coaching and developing the support team, prioritising incidents, and coordinating with engineers and contracts to maintain service levels. 40-hour week with great benefits.

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