Open role
FM Helpdesk Operator
- Aggregated by CV-Library
- EH20, Loanhead, Midlothian
- Permanent
- Full Time
- £25,000 - £29,000 Per Annum
Job Description
FM Helpdesk Operator
Location: Edinburgh, Loanhead
Confero Recruitment Group is recruiting an FM Helpdesk Operator on behalf of our client. This is an excellent opportunity for a customer-focused and organised individual to join a busy Facilities Management team.
As the first point of contact for maintenance requests, you will coordinate reactive and planned works, ensuring efficient service delivery and compliance with SLAs.
Key Responsibilities
* Receive and log maintenance requests.
* Raise and allocate work orders to engineers and contractors.
* Monitor job progress and provide updates to clients and stakeholders.
* Maintain accurate records within the CAFM system.
* Support the scheduling of Planned Preventative Maintenance (PPM) works.
* Escalate urgent issues and ensure timely resolution.
Requirements
* Previous experience in a helpdesk, customer service, or facilities management environment.
* Experience using CAFM or service management systems.
* Strong communication, organisational, and administrative skills.
* Ability to work effectively in a fast-paced environment
Location: Edinburgh, Loanhead
Confero Recruitment Group is recruiting an FM Helpdesk Operator on behalf of our client. This is an excellent opportunity for a customer-focused and organised individual to join a busy Facilities Management team.
As the first point of contact for maintenance requests, you will coordinate reactive and planned works, ensuring efficient service delivery and compliance with SLAs.
Key Responsibilities
* Receive and log maintenance requests.
* Raise and allocate work orders to engineers and contractors.
* Monitor job progress and provide updates to clients and stakeholders.
* Maintain accurate records within the CAFM system.
* Support the scheduling of Planned Preventative Maintenance (PPM) works.
* Escalate urgent issues and ensure timely resolution.
Requirements
* Previous experience in a helpdesk, customer service, or facilities management environment.
* Experience using CAFM or service management systems.
* Strong communication, organisational, and administrative skills.
* Ability to work effectively in a fast-paced environment