FOH Team Member
- bedford, england, United Kingdom
- Permanent·On-site
- Full time
Job Description
Join the Caffeine & Machine Team as a FOH Team Member!
Are you the kind of person who makes everyone feel at home? Do you love connecting with people, ensuring they have an unforgettable experience, and going the extra mile? Caffeine & Machine is looking for FOH Team Members who are passionate about delivering exceptional service and making every customer feel like family.
Why Caffeine & Machine?
At Caffeine & Machine, we believe in creating a vibrant, welcoming environment for all our customers. As a FOH Team Member, you’ll be the friendly face and energy of the venue, building instant rapport, anticipating needs, and ensuring that every guest’s experience is nothing short of amazing.
What We Offer:
- Competitive Pay – Up to £12.85 per hour plus tips
- Amazing Perks – Employee discounts, heavily discounted food, free entry to events, career development and more
Your Role
As a FOH Team Member, you’ll play a vital role in shaping our customers' experiences. You’ll be the go-to person, providing top-notch service with warmth, enthusiasm, and an infectious smile. By listening, anticipating needs, and guiding customers through their time at Caffeine & Machine, you’ll create an atmosphere of genuine hospitality and care. Whether it’s helping a colleague, delivering amazing service, or learning more about our menu, you’ll be at the heart of what makes C&M unique.
Core Responsibilities:
- Inspiring PEOPLE Happiness – Be yourself, show customers what makes you and them unique, and mentor Newbies along the way.
- Consistent CUSTOMER Satisfaction – Maintain impeccable standards, adapt to customer cues, and deliver consistently high Mystery Dining results.
- Generating SALES Growth – Capture transactions, run orders, and share your passion for the menu while guiding customers to the perfect items.
- Optimising PROFIT Results – Ensure every drink or dish meets our high standards, assist with rushes, and lend a hand in other areas as needed.
Host Strengths:
- Organised – You approach everything in life with structure and purpose.
- Excellent Listener – You focus on what others are saying, making them feel heard and valued.
- Customer-Obsessed – You’re determined to create experiences that delight and exceed expectations.
- Effortless Rapport – You connect with others easily, making everyone feel welcome and at home.
- Positive & Optimistic – You maintain a sunny disposition and bring energy to every interaction.