Food & Beverage Assistance Manager

Company Description

Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling – whatever brings you here, we have something for you! To us it is as important that you enjoy your time at the hotel as our guests. We want you to feel welcome so you can welcome others, and to feel valued while growing professionally and personally. Our hotel has 146 bedrooms, six meeting rooms, a restaurant & bar, and soon a swimming pool and sauna.

Job Description

As the Food & Beverage Manager you will oversee all food and beverage outlets, ensuring excellent service, adherence to standards, and the achievement of financial targets.

Responsibilities

• Work across all Food & Beverage outlets including restaurant, bar and conference & events.
• Ensure the team delivers excellent, professional guest service at all times.
• Collaborate with all departments to maintain service times.
• Implement and maintain standards for food hygiene, brand, stock control and OHS.
• Manage employees: rostering, training and performance management.
• Build strong relationships with guests, remembering names and preferences for personalised service.
• Tactfully handle guests’ complaints and comments.
• Monitor equipment and stock levels to avoid shortages.
• Perform proper handover and communication to the next shift.
• Carry out Duty Manager shifts.
• Contribute to achieving departmental financial targets.

Qualifications

• Previous experience in a similar role is essential.
• Exceptional customer service skills.
• Ability to supervise and lead a team to achieve efficient, high‑quality service.
• Outstanding time‑management and organisational skills.
• Excellent interpersonal skills across departments, guests and staff.

Benefits

• Training and development programmes.
• Discount card for Accor hotels worldwide.
• Complimentary stays in UK hotels (Bonus Breaks – subject to T&C).
• Meals on duty.
• Uniforms.
• Employee Advisory Service.
• Discounts in shops and hotel partners (Europcar, Merlin Entertainment, etc.).

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