Food and Beverage Supervisor

Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds.Salary 28,594 per annum

Warner Hotels are recruiting for a Food & Beverage Supervisor. This key role within our Food & Beverage team is responsible for leading service shifts, ensuring exceptional guest experiences, and supporting the smooth operation of our restaurants and bars.

As a Food & Beverage Supervisor at Warner Hotels, you'll be the face of hospitality during your shift, leading from the front to deliver outstanding service. You'll support, coach, and motivate your team, maintain high operational standards, and ensure every guest enjoys the warm welcome and memorable dining experience that Warner Hotels is known for. Working closely with managers and team leaders, you'll help drive service excellence while creating unforgettable moments for our guests.

Responsibilities

Operational Oversight

Act as the on shift leader across the department.

Monitor operational standards and efficiency in all areas.

Coordinate with department managers to resolve issues promptly.

Provide on shift support and guidance to teams across all departments.

Reallocate resources during busy periods to maintain service levels.

Motivate teams and lead by example with a positive, collaborative approach.

Guest Service & Experience

Serve as the main guest contact during the shift.

Handle queries, complaints, VIPs, and special requests professionally.

Maintain visibility in public areas to support engagement and satisfaction.

Health, Safety & Compliance

Ensure adherence to H&S regulations, hygiene standards, and company policies.

Act as the person responsible for emergency procedures, fire safety, and first aid.

Complete incident reports and escalate as needed.

Financial & Commercial Awareness

Monitor upselling opportunities across F&B and retail.

Ensure correct cash handling and billing processes.

Support cost control while protecting guest experience.

Communication & Reporting

Conduct thorough shift handovers to ensure smooth continuity.

Prepare shift reports on key events, feedback, and challenges.

Communicate urgent matters to senior leadership promptly.

Liaise with organisers and internal teams to ensure requirements are met.

Problem Solving & Crisis Management

Take decisive action during emergencies or unexpected issues.

Coordinate teams to minimise disruption and ensure guest safety

Behaviours, Skills & Experience

Previous experience in food and beverage or hospitality operations.

Knowledge of food safety and hygiene standards – Level 3 food safety certificate would be desirable

Excellent communication and problem-solving abilities

Strong leadership skills with the ability to motivate and guide a team.

Why Work for Warner Hotels?

Free use of gym and leisure facilities

60% discounted food onsite

Pension scheme

A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)

28 days annual leave per year (Inclusive of Bank Holidays)

Cycle to Work Scheme

20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family

Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions

Life Assurance

Free Car Parking onsite

Family Friendly policies

Refer a friend scheme

Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform

Access to a discounts platform including a points based discount plan to increase your retail discounts

Access your wages on demand through Aslan

Employee Assistance Programme

L&G Care Concierge

Glow Getters and Long Service Awards

Ready to discover your glow?

Be part of something more than a hotel — where your personality shines and your ideas matter.

At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.

If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: (email address removed)