Forward Deployed Engineer - London / UK (Remote)

Xcede has partnered exclusively with a company that just closed a $100M Series funding round at a $1B+ valuation, building the real-time voice and video infrastructure behind the next generation of AI applications. The platform already powers the voice and agentic AI experiences of some of the most recognisable consumer and AI brands in the world, handling billions of real-time interactions every year across tens of thousands of developers, and the Forward Deployed Engineering function is now expanding across Europe to support a growing base of customers in the region.

We're hiring a Forward Deployed Engineer , based remotely in the UK, to work directly with the engineering teams of some of the world's most ambitious companies as they build on top of the platform.

In this role you will:

• Sit shoulder-to-shoulder with the engineering teams building some of the most talked-about AI products on the planet, solving real problems live, not from behind a ticket queue
• Own genuinely ambiguous, high-stakes technical problems end-to-end, the kind with no existing playbook because nobody's operated at this scale before
• Get hands-on inside systems processing billions of real-time voice and video interactions a year, debugging and shipping fixes under real production pressure
• Be the direct link between the world's most advanced AI teams and our own roadmap, what you see in the field shapes what gets built next
• Operate with total autonomy in a fast-moving, low-process environment, no red tape, no waiting for permission, just real ownership from day one

Who you are:

• 4+ years of professional backend/infrastructure engineering experience
• A strong backend/infrastructure engineer with hands-on experience in Python, comfortable picking up new languages and stacks as needed
• Experienced building and operating APIs, SDKs, distributed systems, and cloud infrastructure (AWS, GCP, or Azure)
• Able to quickly understand complex, unfamiliar systems and debug issues under pressure
• A strong communicator who can move fluidly between deep technical debugging and explaining a solution clearly to a customer
• Comfortable operating in a fast-paced, low-process, high-ownership environment
• UK-based, with flexibility for occasional travel

Nice to have:

• Experience with WebRTC, real-time media systems, or telephony/SIP infrastructure
• Background in voice AI or conversational agents
• Prior experience in a customer-facing engineering role (Forward Deployed Engineer, Solutions Engineer, Sales Engineer, or similar)

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