French speaking Reservations Coordinator

Overview

French speaking Reservations Coordinator – London

Salary: Circa £29,000 per annum plus lunch voucher and great benefits

Ref: 4313RF

Company Profile
A well-established luxury hotel chain with a presence throughout the UK and globally

Responsibilities

Main duties: An exciting opportunity to join a dynamic team within the global contact centre to manage guest reservations

• Manage guest reservation enquiries for all hotels within the collection via telephone and email in a professional and timely manner.
• Process, confirm, amend and cancel reservations accurately within the reservation systems.
• Provide detailed information to guests regarding hotel services, room availability and rates.
• Conduct follow-up communications related to reservation requests to ensure a seamless and positive guest experience.
• Coordinate guest special requests and communicate them effectively to the appropriate hotel departments to ensure guest expectations are met.
• Maintain strong communication between the Global Contact Centre and individual hotels to ensure operational alignment and service consistency.
• Build positive relationships with guests and internal teams through clear, professional and courteous communication.

Candidate Profile

• Fluent in French (written and spoken) essential
• Experience working in reservations / hospitality beneficial
• Customer service experience a plus
• Excellent communication skills with the ability to interact professionally
• Ability to prioritise and multitask
• Must be able to work shift patterns

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