Front Desk Agent

About the Role

Our client is seeking a welcoming and efficient Front Desk Agent to be the first point of contact for guests at their hotel in Wolverhampton . This vital role involves managing check-ins and check-outs, handling guest inquiries, and ensuring a smooth and pleasant arrival and departure experience. You will be responsible for providing exceptional customer service, maintaining accurate records, and contributing to the overall positive impression of the hotel, playing a key role in the guest journey within Wolverhampton .

Key Responsibilities

• Greet guests warmly and efficiently process check-ins and check-outs.
• Handle guest inquiries, provide information, and assist with requests.
• Manage reservations, cancellations, and modifications accurately.
• Operate the hotel's telephone system and respond to calls promptly.
• Maintain the cleanliness and organization of the front desk area.
• Process payments and reconcile cash and credit card transactions.

Requirements

• Previous experience in a customer service or front desk role.
• Excellent communication and interpersonal skills.
• Proficiency in using hotel reservation software and MS Office.
• Strong organizational skills and the ability to multitask.
• A professional appearance and a friendly, helpful attitude.
• Flexibility to work shifts, including weekends and holidays.

Benefits

• Competitive hourly rate.
• Opportunities for on-the-job training and skill development.
• Employee discounts on hotel stays and dining.
• A friendly and supportive team environment.
• Contribute to the guest experience in Wolverhampton .