Front Desk Agent

About the Role

Our client is seeking a welcoming and efficient Front Desk Agent to be the first point of contact for guests at their property in Wolverhampton . This role is essential for creating a positive first impression and ensuring guests receive outstanding service throughout their stay. You will manage check-ins and check-outs, handle inquiries, and assist guests with various requests. This is an excellent opportunity for an individual with strong interpersonal skills and a passion for hospitality to join a dynamic team.

Key Responsibilities

• Greet guests warmly upon arrival and manage the check-in and check-out process efficiently.
• Handle guest inquiries and requests professionally, providing accurate information about hotel services and local attractions.
• Process payments, manage reservations, and maintain accurate guest records in the property management system.
• Respond to telephone calls and emails in a courteous and timely manner.
• Address guest concerns and complaints promptly and effectively, escalating to management when necessary.

Requirements

• Previous experience in a front desk, reception, or customer service role, preferably in hospitality.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using property management systems and standard office software.
• A professional demeanor and appearance, with a commitment to providing exceptional guest service.
• Ability to work a flexible schedule, including weekends and holidays.

Benefits

• Competitive hourly wage and potential for tips.
• Opportunities for training and career advancement within the hotel sector.
• Staff meals or discounts on hotel services and dining.
• A positive and supportive work environment in the vibrant city of Wolverhampton .
• Paid annual leave and holiday entitlements.