Front Desk Agent

About the Role

Our client is seeking a friendly and efficient Front Desk Agent to be the welcoming face of their hotel in Norwich . This role is central to guest satisfaction, involving check-ins and check-outs, handling inquiries, managing reservations, and providing essential information about the hotel and local attractions. You will be responsible for creating a positive first and last impression for every guest. The ideal candidate will possess excellent customer service skills, a professional demeanor, and a genuine passion for the hospitality industry in Norwich .

Key Responsibilities

• Perform check-in and check-out procedures efficiently and accurately.
• Handle guest inquiries and requests courteously and professionally, both in person and over the phone.
• Manage room reservations, cancellations, and modifications, ensuring data accuracy.
• Provide information about hotel services, amenities, and local attractions.
• Handle guest complaints and issues with empathy and efficiency, escalating when necessary.
• Maintain the cleanliness and organization of the front desk area.

Requirements

• Previous experience as a Front Desk Agent or in a customer service role, preferably within the hospitality sector.
• Excellent communication and interpersonal skills.
• Proficiency in using hotel reservation systems and standard office software.
• A professional and friendly attitude with a strong customer service focus.
• Ability to multitask and remain calm in busy periods.
• Basic knowledge of Norwich attractions and services is a plus.

Benefits

• Competitive hourly wage and potential for tips.
• Opportunities for training and career advancement in the hotel industry.
• Employee discounts on hotel stays and dining.
• A supportive and team-oriented work environment.
• Be a key part of delivering excellent guest experiences in Norwich .