Front Desk Agent

About the Role

Our client is seeking a friendly and efficient Front Desk Agent to be the welcoming face of their hotel in Reading . This crucial role involves managing guest check-ins and check-outs, handling reservations, and providing information and assistance to guests throughout their stay. You will play a key role in creating a positive first impression and ensuring guest satisfaction through exceptional customer service. The ideal candidate is professional, organized, and thrives in a fast-paced hospitality environment.

Key Responsibilities

• Greet guests warmly and efficiently manage check-in and check-out processes.
• Process reservations, cancellations, and modifications accurately.
• Answer guest inquiries regarding hotel services, amenities, and local attractions.
• Handle guest requests and resolve minor issues promptly and courteously.
• Maintain the cleanliness and organization of the front desk area.
• Process payments and balance cash drawer at the end of each shift.

Requirements

• Previous customer service experience, preferably in a hotel or hospitality setting.
• Excellent communication and interpersonal skills.
• Proficiency with computer systems, including property management software.
• Ability to multitask and remain calm under pressure.
• Strong organizational skills and attention to detail.
• A professional appearance and a positive, guest-focused attitude.

Benefits

• Competitive hourly wage with potential for tips.
• Health insurance coverage options.
• Paid time off and holiday pay.
• Opportunities for advancement within the hotel group.
• Staff discounts on hotel stays and dining.