Front Desk Agent

About the Role

Our client is looking for a friendly and efficient Front Desk Agent to join their remote team, supporting guest check-ins and inquiries. In this role, you will manage digital check-ins, answer guest questions via phone and email, and ensure a smooth virtual arrival experience. You will be the first point of contact for many guests, providing essential information and support to make their stay comfortable and enjoyable. This position is ideal for individuals who excel in customer service and are comfortable working independently in a remote setting, contributing to the hotel's reputation for excellent service from anywhere.

Key Responsibilities

• Manage digital check-in and check-out processes for guests remotely.
• Respond to guest inquiries and requests via phone, email, and chat platforms.
• Provide information regarding hotel services, amenities, and local area.
• Assist guests with booking tours, transportation, and restaurant reservations.
• Handle guest complaints and issues professionally, escalating when necessary.
• Maintain accurate guest records and process payments for services.

Requirements

• Previous experience in customer service or a front desk role , preferably in hospitality .
• Excellent communication and interpersonal skills.
• Strong computer proficiency and ability to quickly learn new software.
• Ability to work independently and manage tasks effectively in a remote environment .
• A proactive and helpful attitude towards guest needs.

Benefits

• Competitive hourly wage with potential for shift differentials.
• Flexible scheduling options suitable for a remote role .
• Comprehensive training and ongoing support.
• Employee discounts on hotel stays nationwide.
• Opportunity to work from home supporting guests in beautiful Bristol .