Front Desk Receptionist

About the Role

Our client, a prominent hotel in the bustling city of Southampton , is looking for a friendly and efficient Front Desk Receptionist to be the first point of contact for guests. You will be responsible for creating a welcoming atmosphere, managing check-ins and check-outs, handling guest inquiries, and ensuring a smooth and positive experience throughout their stay. This role is vital for guest satisfaction and requires excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment. Join our client's team and become the face of their exceptional hospitality in Hampshire .

Key Responsibilities

• Greet guests warmly and efficiently manage check-in and check-out processes.
• Handle guest inquiries and requests promptly and professionally, providing accurate information.
• Manage reservations, room assignments, and billing accurately using the hotel's property management system.
• Address guest complaints and concerns with empathy and escalate issues as needed.
• Maintain the cleanliness and organization of the front desk area.

Requirements

• Previous experience as a Receptionist , preferably in a hotel or customer service environment.
• Excellent communication and interpersonal skills.
• Proficiency in using front desk software and basic computer applications.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail for tasks in Southampton .

Benefits

• Competitive hourly wage.
• Uniform provided.
• Opportunities for training and career progression.
• Staff discounts on hotel services.
• A friendly and supportive team environment.