Front Desk Supervisor

About the Role

Our client is seeking an engaging and efficient Front Desk Supervisor to lead their reception team in Reading . This role is crucial for making a positive first impression on guests, managing check-ins and check-outs, and ensuring the front desk operates smoothly and professionally. You will supervise and train front desk staff, handle guest inquiries and issues, and contribute to a welcoming atmosphere, embodying the high standards of service expected in the hospitality sector in Berkshire.

Key Responsibilities

• Supervise and support the front desk team, providing training and performance feedback.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints in a professional and courteous manner.
• Oversee the maintenance of the front desk area, ensuring it is clean and well-organized.
• Assist with scheduling and managing front desk staff rotas.
• Ensure adherence to hotel policies and procedures, including cash handling and security protocols.

Requirements

• Previous experience as a Front Desk Agent or Supervisor in the hospitality industry.
• Excellent customer service and communication skills.
• Strong organizational abilities and attention to detail.
• Proficiency in using hotel property management systems (PMS).
• Ability to lead and motivate a team.
• Must be flexible with working hours, including evenings and weekends.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Staff discounts on hotel services and amenities.
• A dynamic and friendly work environment in Reading .
• Uniform provided.